Check control problems before assuming equipment failure.
Understand the service
A blank display, confusing schedule or mismatch between room temperature and the thermostat can make a working cooling system seem faulty. Control problems may involve settings, batteries where fitted, power or compatibility with the equipment.
What to discuss during your assessment
An assessment looks at the complaint and the relationship between the thermostat and system. If an upgrade is being considered, wiring and control requirements must be checked first. A smart thermostat is not automatically compatible with every air conditioner or heat pump.
Before you request a visit
Note the thermostat model, any messages and recent changes to schedules or settings. Review the user manual for normal operating controls. Do not bridge terminals, move wires or remove electrical covers to test a suspected fault.
A clear next step for your Bronx property
Active Air is based in the Bronx. When you send a request, include the property address and a description of your equipment or project. We will contact you to discuss the service, access and appointment availability. The exact work and any pricing depend on the assessment and agreed scope.
Learn more about our ac repair service, or request an appointment.